---
title: Alert Management
description: "## Alert Contacts These are the people who get notified when an alert is triggered (via SMS, email). 1. Go to the Alerts tab 2. Select Contacts 3. Click ‘+ New Contact’ 4. Add name, phone, and email 5. Assign…"
url: "https://lware.com/docs/alert-management/"
updated: "2025-08-15"
category: Getting Started
---

# Alert Management

## Alert Contacts

These are the people who get notified when an alert is triggered (via SMS, email).

1. Go to the Alerts tab
2. Select Contacts
3. Click ‘+ New Contact’
4. Add name, phone, and email
5. Assign to alert groups if needed

### Alert Rules

Control what triggers alerts and who gets notified.

1. Go to the Rules section under Alerts
2. Click ‘Create New Rule’
3. Choose trigger (e.g., Exclusion Zone Breach)
4. Set severity and days/times for activation
5. Attach relevant contacts
6. Link rule to a zone

📘 *Tip: Use time restrictions to avoid after-hours alerts if appropriate.*

---

## SOS & Exclusion Alert Workflows

### SOS Alerts

When a device user presses the SOS button:

- Alert is sent to all assigned contacts
- Contacts are expected to respond and update the status in the portal

### Exclusion Zone Breach Alerts

When a device enters a restricted area:

- Alert is triggered to relevant responders based on the zone level
- Admin can update the alert status to Contacted/Resolved

### Alert Status Tracking

- All alerts are logged in the Alert History
- You can filter by type, status, and time

📘 *Tip: Always mark alerts as resolved after response for audit traceability.*