Alert Contacts #

These are the people who get notified when an alert is triggered (via SMS, email).

1. Go to the Alerts tab
2. Select Contacts
3. Click ‘+ New Contact’
4. Add name, phone, and email
5. Assign to alert groups if needed

Alert Rules #

Control what triggers alerts and who gets notified.

1. Go to the Rules section under Alerts
2. Click ‘Create New Rule’
3. Choose trigger (e.g., Exclusion Zone Breach)
4. Set severity and days/times for activation
5. Attach relevant contacts
6. Link rule to a zone

📘 Tip: Use time restrictions to avoid after-hours alerts if appropriate.

SOS & Exclusion Alert Workflows #

SOS Alerts #

When a device user presses the SOS button:

• Alert is sent to all assigned contacts
• Contacts are expected to respond and update the status in the portal

Exclusion Zone Breach Alerts #

When a device enters a restricted area:

• Alert is triggered to relevant responders based on the zone level
• Admin can update the alert status to Contacted/Resolved

Alert Status Tracking #

• All alerts are logged in the Alert History
• You can filter by type, status, and time

📘 Tip: Always mark alerts as resolved after response for audit traceability.