Data integrity is a shared responsibility between SMART and your project team. We will keep your data safe and secure, but it is important that you ensure all SMART tracking devices are in ideal operating conditions.
As part of our Analytics view in SMART, we provide a Data Health dashboard to help you keep an eye on key metrics.
SMART Platform #
The SMART platform is designed to keep your data safe and secure. Your project data is encrypted at rest and in transit, and is kept seperate from other projects.
SMART has redundant infrastructure and active monitoring in place, which has allowed us to achieve more than 99.99% uptime.
Signal Strength #
SMART devices require cellular coverage to upload data to our platform. If a device has no signal, it will hold onto data and upload it once it is back in range. To guarantee real-time insights in the SMART platform; ensure that your site has good cellular coverage.
If you need to improve coverage on your site, contact us to discuss solutions such as our SATUTE.
Device Coverage #
SMART can only provide insights where trackers are operating – for best results, ensure that all your site resources are equipped with trackers.
You can setup Unplug Alerts within the SMART platform to get automatic email notifications when a device is unplugged. Our plant trackers have a small backup battery which ensures data is collected for a brief period even if a device is unplugged, but it is important to act to reconnect devices as quickly as possible.
